Anker PowerLine III Flow, USB C to Lightning Cable for iPhone 13 13 Pro 12 11 X XS XR 8 Plus [MFi Certified, 3ft, Coral Pink] Supports Power Delivery, Silicone Cable (Charger Not Included)

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If you only want to listen to the audio on the computer, select "soundcore Liberty 4 NC Stereo" for the computer audio. If you need to adjust the volume, adjust both the software and the computer volume. Try testing your earbuds with a different Bluetooth device in a different environment to see if there is any difference.

If you still can't connect using the steps above, provide the mobile phone model, app version, screenshots in Step 5, mobile phone system region, and language settings. (Search for "Region" in the mobile phone settings. If there is no region in the search, search for "Language".) When resetting the earbuds, make sure the earbuds are properly connected to the charging case, or it may cause the reset to fail. When you place the left and right earbuds in the charging case, there will be white LED indicators that confirm the earbuds are properly connected to the charging case. When resetting the earbuds, make sure the earbuds are properly connected to the charging case, or it may cause the reset to fail. When you place the earbuds in the charging case, there will be white LED indicators which confirm the earbuds are properly connected to the charging case. Make sure your earbuds have enough battery and the ear tips are attached properly. You can then reset the earbuds using the following steps:When the battery of the charging case is at 60-100%, all the lights will turn white for 5 seconds and then go out. Remove the maximum volume limit on your phone. Go to Settings > Sounds & Haptics > Headphone Safety and turn off Reduce Loud Sounds. Regarding this issue, if the audio source doesn't have much bass, the earbuds will have poor bass. To confirm the problem, please try the following troubleshooting:

If you make a call through an app, please try using your phone to make a call instead to see if the problem persists. When the charging case is fully charged, all the white lights will stay on for 5 minutes and then go out. To enable LDAC mode on your earbuds and establish a connection with a compatible LDAC-supported device, please follow these steps:Please note that this doesn't necessarily mean there is an issue with the earbuds but may have something to do with the connected device and environment. Bluetooth signals may be influenced by obstructions, such as walls, pillars, home appliances, Wi-Fi, and more. To ensure a stable connection, we recommend avoiding such obstructions.

After the update is completed, you will notice an LDAC icon on the Liberty 4 NC interface in the soundcore app. This indicates that your earbuds now support LDAC mode.

When resetting the earbuds, make sure the earbuds are well connected with the charging case, or it may cause the reset to fail. When you place the left and right earbuds in the charging case, there will be white LED indicators which confirms the earbuds are properly connected with the charging case. When the battery of the charging case is lower than 60%, the light in the middle of the charging case will turn white for 5 seconds and then go out.

Forget" the earbuds in your device's Bluetooth history. Reboot your Bluetooth device such as your phone or computer. Clear all the pairing records on your Windows computer and re-pair your earbuds. Make sure you choose the right mode. For audio/video, choose Stereo, and for the mic, choose Hands-Free. Use a Q-tip with a bit of rubbing alcohol to gently clean the metal mesh filter under the rubber ear tips. Make sure the Bluetooth device and earbuds are within Bluetooth range, and there is no signal interference between them.Go into the region of the system, switch to English (United States), and switch the system language to English (United States). The factory firmware of your earbuds does not include LDAC support. Therefore, it is necessary to update the firmware as per the provided guidelines. Press and hold the charging case button for 10 seconds until the LED indicators in the charging case flash white rapidly three times. This confirms that the reset is successful.